Our speaker will be Fred Butzen of Vail Systems, and the talk is entitled Pursuing a Useful System for Understanding Telephone Data.

Vail Systems of Deerfield, Illinois, is a Chicago-area company that specializes in writing and operating systems for the automated processing of telephone calls. Its major customers include Allstate Insurance, Cablevision, GE Financial Systems, Microsoft, Best Buy, Jackson-Hewitt, and Meijer Stores. Vail has written its own telephone platforms, a major component of which is a system for collecting and storing data about telephone calls and their execution. Telephony presents a particular challenge to data collection and storage, because a single call can engage in numerous activities simultaneously, both by itself and in conjunction with other calls. Statistical analysis is used extensively in Vail's operation, both to report activity to customers, and to analyze results in order to ensure the health of its operation. This presentation describes the problems that telephony presents, how it collects data, how it stores them, and the analyses that it uses in its day-to-day operation.

To make a reservation, Contact
Lou Fogg, VP for Luncheons
Phone 312-942-6239
E-mail: louis_fogg@rush.edu

Cost will be $30 for members and $35 for non- members. Nonmembers, join the chapter for a year for only $15 and get the discount plus all the benefits of membership! Visa and Mastercard accepted.